This article helps to fix an issue in which Windows 10 doesn't install specific drivers for USB audio devices on the first connection.
Original product version: Windows 10, version 1703
Original KB number: 4021854
Symptom
When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver.
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Cause
Download driver STM Virtual COM Port Drivers version 1.3.1 for Windows XP, Windows Vista, Windows 7 32-bit (x86), 64-bit (x64). Download drivers for Realtek Input Device sound cards (Windows 10 x64), or install DriverPack Solution software for automatic driver download and update. About Input Device Driver: If you install this package, your device will be properly recognized by compatible systems, and might even benefit from new features or various bug fixes. Please note that, even though other operating systems might also be compatible, we do not recommend you apply any software. ST Microelectronics Free Fall Sensor Driver Restart required This package provides the ST Microelectronics Free Fall Sensor Driver and is supported on Latitude, Precision, Tablet and OptiPlex that are running the following Windows Operating Systems: XP, Vista, Windows 7 and Windows 10.
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This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isn't classified as a generic driver in Windows 10 Version 1703. Therefore, the system assumes that a compatible, nongeneric driver is installed for the device even though the driver is generic.
This issue also causes Windows 10 Version 1703 to postpone the search for other compatible drivers through Windows Update that typically occurs immediately after you install a new device.
Resolution
To fix this issue, use one of the following methods.
Method 1
To resolve this issue, install update 4022716.
Method 2
If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. For more information about how to do this, see update drivers in Windows 10.
Method 3
If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. After the device-specific driver is installed, Windows 10 will select that driver instead of the standard USB audio 2.0 driver when you first connect the device.
Note
See the device manufacturer's user guide for specific instructions about how to install the driver.
Method 4
If the driver isn't distributed through Windows Update, you can manually reinstall the driver. To do this, follow these steps:
- Install the device-specific driver (see Method 2).
- Open Device Manager.
- Right-click (or tap and hold) the name of the device, and then select Uninstall.
- Restart the computer.
When it restarts, Windows will try to reinstall the device by using the device-specific driver.
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