Usually, Windows operating systems apply a generic audio driver that allows computers to recognize the sound card component and make use of its basic functions. When enabled by proper files, the characteristics of the sound card (like model, manufacturer, number of channels) are completely available to computers, and all its features are made. If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. For more information about how to do this, see update drivers in Windows 10. If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer.

This article helps to fix an issue in which Windows 10 doesn't install specific drivers for USB audio devices on the first connection.

Original product version: Windows 10, version 1703
Original KB number: 4021854

Symptom

When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver.

Cause

This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isn't classified as a generic driver in Windows 10 Version 1703. Therefore, the system assumes that a compatible, nongeneric driver is installed for the device even though the driver is generic.

This issue also causes Windows 10 Version 1703 to postpone the search for other compatible drivers through Windows Update that typically occurs immediately after you install a new device.

Resolution

To fix this issue, use one of the following methods.

Method 1

To resolve this issue, install update 4022716.

Method 2

If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. For more information about how to do this, see update drivers in Windows 10.

Method 3

If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. After the device-specific driver is installed, Windows 10 will select that driver instead of the standard USB audio 2.0 driver when you first connect the device.

Note

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See the device manufacturer's user guide for specific instructions about how to install the driver.

Method 4

If the driver isn't distributed through Windows Update, you can manually reinstall the driver. To do this, follow these steps:

1. Install the device-specific driver (see Method 2).
2. Open Device Manager.
3. Right-click (or tap and hold) the name of the device, and then select Uninstall.
4. Restart the computer.

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When it restarts, Windows will try to reinstall the device by using the device-specific driver.

Important

This topic is for programmers. If you are a customer experiencing USB problems, see Troubleshoot common USB problems

This topic lists the Microsoft-provided drivers for the supported USB device classes.

• Microsoft-provided drivers for USB-IF approved device classes.
• For composite devices, use USB Generic Parent Driver (Usbccgp.sys) that creates physical device objects (PDOs) for each function.
• For non-composite devices or a function of a composite device, use WinUSB (Winusb.sys).

If you are installing USB drivers: You do not need to download USB device class drivers. They are installed automatically. These drivers and their installation files are included in Windows. They are available in the WindowsSystem32DriverStoreFileRepository folder. The drivers are updated through Windows Update.

If you are writing a custom driver: Before writing a driver for your USB device, determine whether a Microsoft-provided driver meets the device requirements. If a Microsoft-provided driver is not available for the USB device class to which your device belongs, then consider using generic drivers, Winusb.sys or Usbccgp.sys. Write a driver only when necessary. More guidelines are included in Choosing a driver model for developing a USB client driver.

USB Device classes

USB Device classes are categories of devices with similar characteristics and that perform common functions. Those classes and their specifications are defined by the USB-IF. Each device class is identified by USB-IF approved class, subclass, and protocol codes, all of which are provided by the IHV in device descriptors in the firmware. Microsoft provides in-box drivers for several of those device classes, called USB device class drivers. If a device that belongs to a supported device class is connected to a system, Windows automatically loads the class driver, and the device functions with no additional driver required.

Hardware vendors should not write drivers for the supported device classes. Windows class drivers might not support all of the features that are described in a class specification. If some of the device's capabilities are not implemented by the class driver, vendors should provide supplementary drivers that work in conjunction with the class driver to support the entire range of functionality provided by the device.

For general information about USB-IF approved device classes see the USB Common Class Specification

The current list of USB class specifications and class codes is documented in the USB-IF Defined Class Code List.

Device setup classes

Windows categorizes devices by device setup classes, which indicate the functionality of the device.

Microsoft defines setup classes for most devices. IHVs and OEMs can define new device setup classes, but only if none of the existing classes apply. For more information, see System-Defined Device Setup Classes.

Two important device setup classes for USB devices are as follows:

• USBDevice {88BAE032-5A81-49f0-BC3D-A4FF138216D6}: IHVs must use this class for custom devices that do not belong to another class. This class is not used for USB host controllers and hubs.

• USB {36fc9e60-c465-11cf-8056-444553540000}: IHVs must not use this class for their custom devices. This is reserved for USB host controllers and USB hubs.

The device setup classes are different from USB device classes discussed earlier. For example, an audio device has a USB device class code of 01h in its descriptor. When connected to a system, Windows loads the Microsoft-provided class driver, Usbaudio.sys. In Device Manager, the device is shown under is Sound, video and game controllers, which indicates that the device setup class is Media.

Microsoft-provided USB device class drivers

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